At Urban Hype, we are dedicated to delivering a seamless and worry-free shopping experience. From the moment you place your order, we handle every aspect of tracking and management to ensure your purchase arrives promptly and in pristine condition.

Our customer service team is always ready to assist you—whether you have questions, need additional information, or require support with any concerns. Your satisfaction is our top priority, and we strive to ensure every detail of your purchase is managed with the highest level of professionalism and care.

Count on us to make your shopping experience effortless, secure, and entirely satisfying. We’re here for you every step of the way!

At Urban Hype, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it within 30 days of receiving the product, provided the item is unused, in its original condition, and includes all packaging and tags.

How to Initiate a Return:
1. Contact our customer service team within the 30-day window to request a return authorization.
2. Pack the item securely in its original packaging, including all accessories and documentation.
3. Include the completed return form (if provided) and ship the item back to the address provided by our team.

Refund Process:
- Once we receive and inspect your returned item, we will process your refund within 5-7 business days.
- Refunds will be issued to the original payment method used for the purchase. Please note that shipping costs are non-refundable unless the return is due to an error on our part.

Conditions for Returns:
- Items must be in their original, unused, and resalable condition.
- Proof of purchase (order number or receipt) is required.
- Certain items, such as personalized or perishable goods, may not be eligible for return unless defective.

If you have any questions or need assistance with your return, our customer service team is here to help. Simply reach out to us, and we’ll ensure your experience is smooth and hassle-free.

Thank you for shopping with Urban Hype!

At Urban Hype, we are committed to delivering products that meet the highest standards of quality and craftsmanship. Our rigorous Quality Control (QC) process ensures that every item you receive is carefully inspected and tested before it reaches your hands.

Our Quality Control Process:
1. Supplier Evaluation: We partner with trusted suppliers who adhere to strict quality standards and ethical practices.
2. Pre-Production Inspections: Before manufacturing begins, we review materials, designs, and prototypes to ensure they meet our specifications.
3. In-Production Checks: During the manufacturing process, our team conducts regular inspections to monitor quality and consistency.
4. Pre-Shipment Inspections: Every product undergoes a final inspection before leaving our facility. This includes checking for defects, functionality, and overall appearance.
5. Packaging Review: We ensure that all items are securely packaged to prevent damage during transit.

Our Commitment to You:
- We strive for zero defects and take immediate corrective action if any issues are identified.
- If you receive a product that does not meet your expectations, please contact our customer service team. We will gladly assist you with a replacement, repair, or refund, depending on the situation.

At Urban Hype, quality is at the heart of everything we do. We value your trust and are dedicated to providing you with products that exceed your expectations. Thank you for choosing us!

Frequently Asked Questions (FAQ)

1. What is this WiFi smart plug?
This WiFi smart plug is an advanced device that connects to your network via 2.4 GHz WiFi (it is not compatible with 5 GHz networks) and supports voltages ranging from 110V to 220V. Its compact design—approximately two inches in both thickness and length—makes it ideal for any space, allowing you to remotely control your appliances and gadgets.

2. How do I install and set up the device?
Installation is intuitive and quick:
- Step 1:Plug the smart plug into a power outlet.
- Step 2: Download the "eWelink" app on your smartphone.
- Step 3:Follow the in-app instructions to connect the device to your 2.4 GHz WiFi network.
Within minutes, you’ll be ready to manage your devices from anywhere.

3. Which WiFi networks are supported?
The smart plug is exclusively designed for 2.4 GHz WiFi networks. Ensure your router broadcasts on this frequency, as 5 GHz connections are not supported.

4. Is it compatible with voice assistants and other smart home devices?
Yes, besides working with the "eWelink"app, the smart plug is compatible with voice assistants such as "Alexa" and "Google Assistant", among other similar devices. This allows you to integrate it easily into your smart home routines and control it using voice commands.

5. What automation features does it offer?
The device provides a range of options to customize your appliance control:
- Timers: Schedule automatic on and off cycles.
- Counters: Track energy usage and operational time.
- Custom schedules: Create daily routines or set specific intervals for your devices to turn on or off according to your needs.

6. How does the smart plug protect my devices against electrical surges?
The smart plug is equipped with built-in protection circuits that help safeguard your devices against electrical surges and voltage spikes. This extra layer of security not only protects your devices but also helps extend their lifespan.

7. What safety precautions should I follow when using it?
While the smart plug includes electrical protection features, it is important to:
- Verify that the power consumption of the connected device does not exceed the plug’s maximum capacity.
- Follow the installation instructions and usage guidelines provided in the "eWelink" app.
- Keep the firmware and app updated to benefit from the latest improvements in safety and functionality.